Returns & Cancellations
Along with your rights under Distance Selling Regulations, we'll give you up to 14 days to return goods from the date of purchase. No fuss, no quibbles, just call us up and we'll be happy to deal with your return. Used/Opened packages may be subject to a re-stocking fee.
Should you wish to cancel an order prior to dispatch - simply get in touch.
There are exceptions to this offer:
- Software
- Products that include Software bundled with them (e.g. audio interfaces bundled with Cubase and similar)
- Music items, DVDs etc as well as items that would be affected by hygiene (mainly in ear headphones and microphones)
For more detailed information - call us on 0141 221 9650.
Returns (as covered by Distance Selling Regulations)
The majority of items that we sell are covered by the Distance Selling Regulations in the UK which gives you 7 working days from receipt of the goods to cancel the contract and return them. There are some items which are not covered by the DSR's including Software and Hardware that includes Software needed for it's operation and Music items (Records, CD's DVD's and so on), (mainly in ear headphones and microphones).
If you do wish to return an item then please contact us and we'll give you the relevant information - in some instances buyers are responsible for the cost of shipping items back to us and also for ensuring they arrive back to us in good condition. If the returned items arrive back to us in a damaged state, or the product's original box/packaging is damaged, we reserve the right to deduct an amount from the refund in order to compensate for the damage. This amount will be decided by our staff after inspection of the items. Refunds will be processed in up to 5 working days.
Installation/Set-Up Problems
If you are having any issues whilst setting up or installing your equipment then please get in touch. We are available to assist via e-mail, telephone or in-store. We have friendly, knowledgeable staff who will be more than happy to assist you to the best of their ability.
Guarantees
All equipment products sold by Rubadub are guaranteed for a period of one year from the date of purchase unless specified otherwise.
Some products may have a longer manufacturers warranty period. If you have any questions on warranties then please e-mail or call us.
Faulty Goods
If you have received an item and it is faulty then please get in touch straight away. We will do our utmost to sort out any problem quickly and to your satisfaction.
Where items are faulty within 7 days from date of purchase, they will be classed as an out of box failure. These items will be collected, and replaced with an identical product (subject to availability of stock).
We may ask you to post small, low cost items, such as headphones, back to us.
Any items over 28 days old will need to be returned to either our service department, the manufacturer or their appointed agent for warranty repair. We will always advise you of the return address details that you should send the goods to where this is not our normal returns address.