Returns & Cancellations

Along with your rights under Distance Selling Regulations, we'll give you up to 14 days to return goods from the date of purchase. Just get in touch and we'll be happy to help deal with your return. Used/Opened packages may be subject to a re-stocking fee. 

Should you wish to cancel an order prior to dispatch - simply get in touch. 

Returns (as covered by Distance Selling Regulations)

At Rubadub, we are committed to your satisfaction with every purchase. Should a return be required, we aim to make this as smooth as possible. Our 30-day return policy ensures that you can shop confidently, knowing that we have you covered. Please read the following guidelines:

1. Return Options:

Full refund/exchange: Within 14 days of receiving the item *^{see return conditions}
Exchange/credit only: Within 30 days of receiving the item. 

2. Initiating a Return:

To receive a full refund within 14 days, notify us promptly and return the product within the next 14 days. You may contact us via email (website@rubadub.co.uk) to initiate a return. Please feel free to call us on 0141 221 9650 if you wish to discuss any details prior to the return.

Items received beyond this timeframe may be rejected. 

3. Return Conditions:

Items should be returned unopened/unused, in original packaging, and in a resellable condition.

Free items accompanying the purchase should be returned unused and in a resellable condition.

Any damage, defacement, or missing accessories may result in rejection.

Restocking, minimum fee:

10% - Outer retail packaging lost, damaged, unsealed or defaced.
10% - Internal packaging lost, damaged, or defaced.
10% to 100% - Original accessories lost or damaged.
10% to 100% - Condition of product damaged, scratched or defaced.

4. Non-Returnable Items:

• Unsealed records & software
• Digitally delivered goods.
• Record Stylus
• Hardware with registered software licences.
• Custom-built or modified products.
• Special order merchandise.
• Vouchers (Digital & Printed)
• In-ear/canal headphones for hygienic reasons (unless faulty)

5. How to Initiate a Return:

Obtain an RMA (Return Merchandise Authorization) number by calling Customer Service at or emailing website@rubadub.co.uk
Place the original package into a shipping carton, with the RMA number clearly written on the outer box.
Ship via an insured postal service with a tracking number. Return shipping charges are the customer's responsibility unless otherwise agreed. 

6. Return Inspection:

We inspect returned goods for reasonable care during possession and completeness. Restocking charges may apply for items not in as-new condition.

7. Refund Process:

Refunds will be issued in the same payment form as the original purchase.
Allow up to 14 days for processing upon receiving the goods and 3-5 additional days for the credit to appear on your statement.

8. Faulty & Defective Items:

Within the first 30 days, we arrange a free return/swap service.
Replacement for defects within 30 days; repair by the manufacturer thereafter.

After 30 days, return costs are the customer's responsibility, with reimbursement for proven faults.

'No Fault Found' fee up to 10% for non-defective returns.

9. Refused Deliveries:

A £20 cost will apply for refused deliveries after our delivery attempt. 

For further assistance or to contact us by post, write to:
Unit 4 - Carberry Court 28 Queen Elizabeth Avenue, Hillington Park, Glasgow, United Kingdom, G52 4NQ.

Thank you, Rubadub.